Last weekend I was struck by two conversations that I had
with acquaintances about recent experiences that they had had with their primary
care physicians. The first occurred at my
local pool. A fellow swimmer asked me if I took new Medicare patients. She bemoaned that she was abandoned--her
beloved physician of over 20 years had sent out a letter announcing that
she would no longer accept Medicare patients. My friend
had recently gone on Medicare. She
speculated about her physician’s motives, but felt personally
rejected, or “fired.” After she
explained her situation, I affirmed, “I do take new Medicare patients,” but
qualified my response with a description of my concierge model primary care
practice, which requires an annual retainer fee from members in exchange for improved
access to me and other amenities, including my guaranteed smaller patient panel size.
I started a retainer fee primary care practice after having been in a traditional fee for service practice for 12 years and then after taking a year’s leave of absence from clinical medicine. Many of my old patients sought me out, though currently most patients enrolling in my practice are new patients looking for a better primary care experience. My swimming friend nodded that she understood and that her mother had a concierge physician--she was familiar with the concept and could see its value, though was going to have to decided whether she could afford it.
These conversations illustrate that for the American populous the main problems in health care today are access and affordability. For primary care physicians the problem is not so simple. The "system" has failed to support our work in a manner that is conducive to providing the care that we feel patients deserve. Patients may or may not be aware of the impact of this failure on our practice of medicine.
Most Americans equate spending money on health insurance with spending money on their physicians. Primary care physicians see relatively little of the money that consumers put toward their health insurance premiums. Our fees and reimbursement rates are relatively low in comparison to the exorbitant fees for tests, procedures, E.R. visits, and hospitals stays. As our overhead expense has increased, in part because of the administrative hassle involved in getting money from health insurance companies, we have responded by increasing the number of patients seen per day and our panel sizes to the point where many (including myself) feel that quality of care and the patient-physician relationship is compromised.
“Concierge medicine” and the abandonment of Medicaid, and now Medicare, by primary care practices are a reaction to these pressures, which have changed the nature of general practice and offer solutions to protect the personal aspects of the physician-patient relationship. However, clearly these motives remain poorly understood by the average American consumer, who is faced with rising out of pocket medical costs to pay for health insurance, and increasingly feels burdened with excessive health care expense.
I started a retainer fee primary care practice after having been in a traditional fee for service practice for 12 years and then after taking a year’s leave of absence from clinical medicine. Many of my old patients sought me out, though currently most patients enrolling in my practice are new patients looking for a better primary care experience. My swimming friend nodded that she understood and that her mother had a concierge physician--she was familiar with the concept and could see its value, though was going to have to decided whether she could afford it.
My second conversation was at a friend’s 59th
birthday party the following evening. The party was held at the upscale home of a middle-aged, gay male couple—friends of my friend. As I chatted with
one of the hosts, a self-employed professional, he asked what kind of medicine
I practiced. I explained that I was an internist, or a primary care physician
for adults, and that I was in solo practice in Atlanta after practicing at the Emory
Clinic for 12 years. As I spoke he
announced that he was in need of a new primary care physician. He went on to
explain that his physician, who he was very fond of, had converted his practice
last year to a concierge model practice—requiring patients to pay a membership
fee in order to remain in his care. He
had made the decision not to enroll in the new practice model, in part because
he was already paying a high deductible for care under his insurance and he was
unsure how the annual fee would impact his out of pocket cost. Before the host of the party said more (not
wanting him to feel awkward with me), I explained that my practice was a
similar model. He and I spoke for about twenty minutes about the problems in
primary care and the reasons that primary care doctors were seeking out new
practice models. The man with whom I chatted
pulled over his partner, who had been cared for by the same physician. His partner reacted to our discussion—“but
this is not a solution for our country’s health care problems.” I agreed, and
we talked about cost and discussed new models of health care, including the
Medical Home and Accountable Care Organizations, both of which have yet to
materialize as answers for doctors like me. He went on to assert that he felt that one solution
to the problems in medicine would be to produce more doctors, while at the same
time to lower the cost of educating them.
Personally, I doubt that producing more doctors in general, will improve
primary care, nor will it reduce cost; though, better incentivizing primary
care career choices would be helpful.
These conversations illustrate that for the American populous the main problems in health care today are access and affordability. For primary care physicians the problem is not so simple. The "system" has failed to support our work in a manner that is conducive to providing the care that we feel patients deserve. Patients may or may not be aware of the impact of this failure on our practice of medicine.
Most Americans equate spending money on health insurance with spending money on their physicians. Primary care physicians see relatively little of the money that consumers put toward their health insurance premiums. Our fees and reimbursement rates are relatively low in comparison to the exorbitant fees for tests, procedures, E.R. visits, and hospitals stays. As our overhead expense has increased, in part because of the administrative hassle involved in getting money from health insurance companies, we have responded by increasing the number of patients seen per day and our panel sizes to the point where many (including myself) feel that quality of care and the patient-physician relationship is compromised.
“Concierge medicine” and the abandonment of Medicaid, and now Medicare, by primary care practices are a reaction to these pressures, which have changed the nature of general practice and offer solutions to protect the personal aspects of the physician-patient relationship. However, clearly these motives remain poorly understood by the average American consumer, who is faced with rising out of pocket medical costs to pay for health insurance, and increasingly feels burdened with excessive health care expense.
The disconnect leaves doctors like me in a conundrum. Do we continue to
work within the confines of a system that has failed to protect primary care as
an honored specialty? Do we compromise the care that we deliver in order to
preserve access? Or, do we jump ship and
force change by creating new models of care—models of care that patients are
increasingly seeking out as they recognize their value? It can be a difficult
position to be in.